Need to report a claim?
Enter your vehicle's VIN and we'll email a secure claim link to the registered buyer for that car — no need to wait for us to send it.
How it works
1
Enter the 17-character VIN of the vehicle.
2
We match it to the deal in our system.
3
A secure claim link is emailed to the registered buyer's address.
Claims Handling Policy
We handle every claim directly with the supplier when a vehicle doesn't match its description — mechanical issues, missing spare keys, or incomplete documents.
A deductible of €500 per vehicle applies to all damages.
Request a claim link
Enter the vehicle's VIN to get started.
Already have a claim code? Enter it here.
✓
Request received
If we have this car in our system, a secure claim link will be emailed to the registered buyer.
Didn't receive the email, or having trouble opening your claim link? Contact your sales representative at DB Trading.